It would be difficult to find a restaurant that doesn’t make some sort of quality claim about their food. “Quality” is a word used often and it probably means different things to different people. When it comes to pizza does it mean 100% cheese, “real” tomatoes or pure meats?

I don’t know what the word “quality” means to other restaurants, but I do know what it means at Monical’s Pizza. It means that for over 50 years, we’ve kept to precisely the same recipe with the same ingredient specifications without diminishing the pizza sizes (our “large” has always been 16”). Our dough recipe is the same as it’s always been, the Mozzarella is still part skim (which is why it isn’t greasy), with a little Provolone to give it added dimension. Our sausage is fresh, pure pork with no fillers. Puree is packed fresh from the fields and comes from the Stanislaus Company of California, a premier producer of tomato products.

However, maintaining our quality is more than just using the same ingredients and procedures. Maintaining our quality means we’re constantly listening.

We listen to our ingredient suppliers because changes in weather conditions can produce different quality tomatoes and different milk output from the dairy herds. Production variations might occur at our suppliers’ facilities, which requires intervention on our part to discover what has changed and how to correct it so that we can continue supplying the product our Guests have come to expect.

Most importantly, we listen to our Guests. Quality at the restaurant level is monitored by management, as well as through independent surveys and an 800 Guest Hotline. We take quality and guest service seriously. To have maintained the same level of quality for over 50 years means we listen closely and do whatever it takes to ensure our Guests are happy.

When people spend their hard-earned money at a restaurant, they rightfully have certain expectations for that restaurant experience. Monical’s Pizza has a reputation for a unique and first-quality pizza (and everything else on our menu) delivered in a family-like atmosphere. Living up to that reputation isn’t something that comes easily, but we work very hard to meet or exceed the expectations of our Guests. That’s why the name of our company means what it does to the Guests we serve.